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I'm happy with outcome
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My front-loading washing machine is making lots of noise as the tub rotates on the wash and (especially) spin cycles. I called Sears, and they told me that it is likely a spring that has come loose/broken that holds the wash tub in "true" when it spins. The machine goes through all the cycles with no problem. I described the problem when I called Airflow and they dispatched technician who already had the description of the problem and even the part ready. I didn't have to explain it again as he new more about my washer than I did. The repair - 4 springs were replaced - was quick. The price was pretty reasonable - I paid $30 for parts and after 15% off labor discount ended up paying $76 for labor. I'm happy with outcome.
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