Aaron B.'s review of CUA Pools

CUA Pools

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Customer Reviews & Ratings
Complaint Posted 9/18/2024
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Don't, just don't
CUA Pools of Denton, TX you started out so great, with so much promise. An automated pool chemical company. Basically a device was installed on my pool that had sensors for chlorine and PH. If the chlorine was low the system added liquid chlorine using medical pumps. Neat stuff. Unfortunately the reality has become a complete disappointment. The pumps often break, the system has no way to detect if the chlorine or acid supply are empty. Most of their techs are either idiots or crooks. I had three visits this spring to correct the PH. Finally on the fourth visit a supervisor showed me that the acid pump had been disconnected the entire time. Their techs cannot diagnose even the most basic parts of their own equipment. Just last week we had a tech visit on Monday. I told him there was yellow algae starting on the east side of the pool. He photographed the west side of the pool to show his boss that he had cleaned the pool. These problems have persisted for two summers now. The ONLY reliable part of their business is the billing. You will get billed no matter what BS is going on with your pool.
 
 
 
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Additional Business Information
Hours   Phone   (855) 624-6282 Address   2717 N Elm St
Denton, TX 76201
Website   http://www.cuapools.com/ Email   info@cuapools.com
Contact   New Contact Other  
 
 
 
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