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Review 8/4/2011
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I have been a mechanic for over 40 years, a business owner for over 18 years, a State License Dealer and a Retired Disabled Vietnam Vet.
I have read both complaints and praises about this company and their product on the internet. The vast majority of complaints seem to stem from people who have bought their product and do NOT follow established guidelines and procedures to properly set their machine before they place it in service, then complain because they have problems. It seems they want to blame someone else for their mistakes or do not have the required knowledge or tools to set the machine up correctly. Very seldom do businesses receive deserved praise but, let something go wrong and it is always the manufacturer's fault.
From personal experience with Ice Bear for over 2 years, I have found their product to be very roadworthy and safe. When there has been a problem with a part, warranty or just plain questions, Ice Bear has been extremely fast to deal with it and get the part or parts I need in a very timely matter. All but one of my warranty issues are from machines that were dropshipped directly to the customer and not set up by us.
Another thing that is not considered is that, there are so called "Dealers" selling Ice Bear products, that will not support their customers, instead of filing complaints against the dealer that sold them the machine they file against the Distributor, in this case Ice Bear.
Overall out of all the suppliers I deal with on a daily basis, Ice Bear is on the top of the list in product, warranty and customer satisfaction.
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