|
|
Someone should fire Michele Kurowski
|
|
Rudest individual I have ever talked to.
Got into an accident with one of their members and Mercury recommended an auto shop to repair my car. The shop screwed up the rental service paperwork, and ended up charging me for the entire rental instead of forwarding the information to Mercury (and in a very non-professional fashion, Mercury never followed up with the accident and just let the rental service charge me even though they knew they needed that information).
In addition, the auto shop also screwed up returning the rental, so I was charged for extra days. Instead of apologizing for the inconvenience, Michele told me, and I quote, "Maybe you shouldn't have been joy riding all weekend with the rental" and "Maybe you should've picked up your car when it was ready." Which I did. And after we called the autoshop and they admit to their mistake, Michele simply brushed it off without an apology for basically calling me a liar. Not sure how she is employed, but this place is incredibly unprofessional when it comes to car insurance, which is what they are, right?
|
|
|
|
|
|
|
|