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So frustrating......
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They are HORRIBLE to work with. It took them 5 months to pay. I felt so bad for the doctors that we went to that were waiting on payment. This company kept dragging their feet.
They kept asking us for more and more info, like, "in order to continue to process this claim, we need a copy of the incident report." They didn't send a request for all the info at one time but every month we got another letter asking for more info from my insurance or the doctor or the ER. We ended up speaking to an attorney who said that they legally have to gather the needed info themselves but it takes more time. The attorney said that this is what usually happens with these companies. Thankfully they paid but it took sooooooo long and it was soooooo frustrating working with them. I honestly worry that if there is another incident with my children, they aren't going to pay or they will take so long that we may have something filed against us from the Dr.
I CANNOT IN GOOD FAITH RECOMMEND THIS COMPANY.
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