aileen m.'s review of Neopets.com

Neopets.com

Preferred Members
5.0 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 4/21/2010
. 1
. 0
Review 4/21/2010
I have been a neo member for about 6 years now and I despair of their customer service practices. My last two accounts were premium and I had bought quite a bit of NC, I'm 22 and not likely to be cheating at an online game - however I have lost two main accounts (and all sides) in the lst year. First I and everyone in my building were frozen by tnt who did not believe we were different people, despite havign different email addresses, playing habits and us all filling out the forms to get our individual accounts back. One person got their account returned, no one else.

A month ago I was frozn again. The reason given this time was scamming other users. This seemed like nonsense to me as I had not recently bought or sold anything big, had not discussed buying or selling anything or otherwise engaged in any activities that could possibly put me in a position to be accused of scamming. I just logged off for 2 hours, came back and my account was gone. I have been unable to get any kind of personal response from my emails and so far have not been able to get a final answer to my BBB complaint.
I can't imagine any other company getting away with this and I don't understand why they behave in this way.
 
 
 
Was this review helpful? (18)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 200-8090 Address   P.O. Box 1841
Glendale, CA 91209-1841
Website   http://www.neopets.com Email  
Contact   Customer Service Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.