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Unprofessional
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The only thing that is decent about this place is the doctor who performed my procedure. Tatiana calls herself the surgical coordinator but can't even give me an answer on how long before I can take Motrin. Her response, "Probably 1 to 2 months." I need a definite, not a probably. I didn't "probably" just have surgery. It took 20 minutes on the phone and being put on hold 3 times to get an answer. And if she knows a patient is from out of town, suggest to the patient that they stay an entire week so that they can have their sutures taken out there instead of saying, "Probably a walk in, if not then probably the hospital." She is the most incompetent person and here is an example, before surgery she had written down that I wasn't allergic to anything without actually asking me if I was. Thank goodness the doctor came in and reviewed everything because I was going to get a prescription for exactly what I was allergic to and he ripped it up right there and wrote a new one. Overall, very unprofessional. As a matter of fact, when I was waiting to go into surgery I could hear the anesthesiologist loudly arguing with someone inside the operating room, in the middle of another patient's procedure, about being called a "fucking whore." The mansion package is ridiculous as well. There were two beds in my room, the first night I slept in one bed and after the surgery all of my things were on that bed so I was trying to relax on the other bed and the woman who takes care of the guests got upset and told me not to sleep on the other bed so she won't have to change the sheets. The food was also pretty awful. Definitely needs to have healthier foods and snacks for guests. Also, they only spoke Spanish, that didn't bother me too much. Occasionally she was nice but definitely not worth $1000 for 3 nights to not be able to relax on either bed in my room, I did pay for it.
I checked other reviews as well, the staff wrote complimentary things about this place which are not true.
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