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Rip off
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I agreed to have my procedure with this company because they were super helpful and attentive but once the financing was done and they received their money i heard nothing from them and when i did they were very unprofessional. The staff knew nothing and they didn't even call back with answers to my simple question. They also financed over the amount that was stated in the contract. Because of that reason i decided to cancel with them. They led me on for 3 WEEKS saying they were sending the money back until finally the manager says that i can't have a refund because of the contract i signed (which is bs because it clearly states, the refund is determined by the time in which you cancel the procedure before the scheduled date). Considering i cancelled mine 2 months before hand, there's no reason why they can't give me my money back. Every reason she gave for me not to get my money back did not apply to me and i pointed it out. Then at the end of the convo she says.... well you're not getting it. So for that i have to take legal action because all they had to do was give the money back to the financing company. I understand that i canceled but the cancellation was due to the lack of help and lack of communication. I should not be held liable. So i will continue to reach out to any and everyone until i receive my money back
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